The Hearing Practice — Website Disclaimer & Legal Information
9 Oct 2026
Please read this disclaimer before using our website. By using this website, you accept it.
General information, not medical advice
The information on this website about hearing, hearing loss, tinnitus, ear wax removal, hearing aids and related topics is for general information only. It is not medical advice and is not a substitute for a hearing assessment or a consultation with a qualified hearing care professional or your GP.
If you have concerns about your hearing or ear health, please book an appointment with us or speak to your GP. If you experience sudden hearing loss, ear pain, discharge, bleeding or dizziness, seek medical advice promptly, contacting NHS 111 or your GP. In an emergency, call 999.
Individual results vary
Everyone's hearing is different. The benefit you get from hearing aids, ear wax removal, tinnitus management or any other service depends on your individual circumstances. Testimonials and case studies on this website reflect individual experiences and are not a guarantee of the results you will achieve.
Accuracy of information
We aim to keep the information on this website accurate and up to date, but we cannot guarantee that it is complete, accurate or current at all times. We may change the content of this website at any time without notice.
Prices, products and offers
Prices, product details and offers shown on this website are correct at the time of publishing but may change. Please confirm current prices and availability with us before booking or buying. Product images and descriptions are provided by manufacturers for illustration and may differ from the final product. Any offer is subject to its own terms and conditions.
Links to other websites
Our website may link to other websites, such as hearing aid manufacturers, health organisations or social media. We provide these links for convenience only. We do not control those websites and are not responsible for their content, availability or privacy practices.
Our liability
To the extent permitted by law, The Hearing Practice is not liable for any loss or damage arising from your use of, or reliance on, information on this website.
Nothing in this disclaimer limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law. Your statutory rights as a consumer are not affected.
This disclaimer is governed by the laws of England and Wales.
Legal information
This website is operated by The Hearing Practice.
Our hearing care professionals are registered with the Health and Care Professions Council (HCPC), which regulates hearing aid dispensers in the UK. You can check a professional's registration on the HCPC register.
Complaints
If you are unhappy with our service, please contact us first using the details above and we will do our best to resolve it. If you remain unhappy, you can raise a concern about a registered professional with BSHAA or professional body or the HCPC our regulator.
The Hearing Practice — Privacy Policy Oct 9, 2026
1. Who we are
The Hearing Practice respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, why we collect it, how we look after it and what your rights are.
The Hearing Practice is The Hearing Practice Ltd, registered in England and Wales under company number 17336353, with its registered office at ! Dewsbury Road, Cleckheaton, BD19 3RS . We are the data controller for the personal information described in this policy.
We are registered with the Information Commissioner's Office (ICO). Our hearing care professionals are registered with the Health and Care Professions Council (HCPC).
This policy applies to information we collect when you visit our website, contact us, book an appointment or use our hearing care services. We handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, contact us at data@hearingpractice.co.uk, call 01274 862623, or write to us.
2. The information we collect
We only collect the information we need to provide you with safe, effective hearing care and to run our practice.
Personal details
Name, date of birth and title
Home address, email address and phone numbers
Details of a family member, carer or representative, if you ask us to involve them
GP name and practice details
Payment and billing information (card payments are processed by our payment provider; we do not store full card numbers)
Health information
Because we provide hearing care, we also collect information about your health. This is classed as special category data under data protection law and is given extra protection. It may include:
Hearing test (audiogram) results and assessment records
Your medical history, medications and any relevant conditions
Ear examination findings, including any video otoscopy images
Details of hearing aids, tinnitus management or ear wax removal provided
Notes from appointments, aftercare and follow-up visits
Referrals to and correspondence with your GP or other healthcare professionals
Website and communications information
Messages you send through our contact or booking forms
Records of calls, emails and correspondence with us
Your marketing preferences
Technical information such as your IP address, browser type and pages visited (see section 7)
3. How we collect your information
Most of the information we hold comes directly from you, when you:
Book an appointment online, by phone or in person
Complete a registration or medical history form
Attend a hearing assessment, fitting or aftercare appointment
Contact us by email, phone, post or through our website
Sign up to receive news or offers from us
We may also receive information about you from:
Your GP, NHS services or other healthcare professionals who refer you to us
A family member, carer or representative acting on your behalf, with your agreement
Hearing aid manufacturers, where they provide information about your device or its use
4. How we use your information and our lawful basis
Data protection law requires us to have a lawful basis for each way we use your information. For health information, we also need an additional condition under Article 9 of the UK GDPR.
What we use it for
Lawful basis
Providing hearing assessments, hearing aids, ear wax removal, tinnitus support and aftercare
Contract with you; for health data, the provision of health care (Article 9(2)(h))
Keeping clinical records and meeting our professional and regulatory duties (e.g. HCPC standards)
Legal obligation; provision of health care (Article 9(2)(h))
Referring you to, or updating, your GP or another healthcare professional
Provision of health care (Article 9(2)(h))
Booking appointments and sending reminders about appointments, hearing checks and battery or aftercare services
Legitimate interests in providing ongoing care
Taking payments, issuing invoices and keeping accounts
Contract; legal obligation (tax and accounting law)
Responding to enquiries and complaints
Legitimate interests
Sending news, offers and information about our services
Consent, which you can withdraw at any time
Running, securing and improving our website
Legitimate interests; consent for non-essential cookies
Dealing with legal claims
Legitimate interests; establishing or defending legal claims (Article 9(2)(f))
Where we rely on legitimate interests, we have balanced our interests against your rights and are satisfied they do not override them. You can ask us for more detail.
We will only send you marketing if you have agreed to it. Every marketing message includes a simple way to unsubscribe, or you can contact us at any time.
We do not sell your personal information, and we do not make decisions about you using solely automated processing.
5. Who we share your information with
We keep your information confidential and only share it where necessary, with:
Your GP and other healthcare professionals involved in your care, such as ENT specialists or audiology departments
Hearing aid manufacturers and suppliers, to order, fit, repair or service your devices and manage warranties
Service providers who support our practice, such as our patient management system, IT and email providers, appointment reminder services, website host and payment processor. They act on our instructions and must keep your information secure
Our professional advisers, such as accountants, insurers and solicitors
Regulators and authorities, such as the HCPC or the ICO, where we are required to by law
Family members, carers or representatives, only with your agreement or where legally permitted
We may also share information if we are required to by law, or where it is necessary to protect someone's vital interests, for example in an emergency or a safeguarding concern.
6. Storing and protecting your information
Where your information is stored
We store your information in the UK wherever possible. Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the ICO-approved International Data Transfer Agreement.
How we keep it secure
We use appropriate technical and organisational measures to protect your information, including secure, password-protected systems, restricted access for staff who need it, staff training in confidentiality and data protection, and secure storage of any paper records.
How long we keep it
We only keep your information for as long as we need it:
Type of information: How long we keep it
Adult clinical and hearing care records
8 years after your last appointment
Clinical records for children
Until the patient's 25th birthday, or 8 years after their last appointment if later
Financial and payment records
6 years, to meet tax and accounting rules
Website enquiries that do not lead to an appointment - 12 months
Marketing preferences
Until you unsubscribe, then a suppression record so we do not contact you again
When information is no longer needed, we delete or securely destroy it.
7. Cookies and our website
Our website uses cookies, which are small text files stored on your device.
Essential cookies make the website work, for example remembering your cookie choices. These do not need your consent.
Analytics cookies (such as [Google Analytics]) help us understand how visitors use the site so we can improve it. We only use these with your consent.
Marketing cookies [delete if not used] help us show relevant adverts on other sites. We only use these with your consent.
You can accept or reject non-essential cookies through the cookie banner when you first visit, and change your choice at any time through [our cookie settings link]. You can also block cookies in your browser settings, though parts of the site may not work properly.
Our website may contain links to other websites, such as hearing aid manufacturers or social media. We are not responsible for their privacy practices, so please read their privacy policies.
8. Your rights
Under data protection law, you have the right to:
Access a copy of the information we hold about you
Rectification — ask us to correct information that is inaccurate or incomplete
Erasure — ask us to delete your information, although we may need to keep clinical records for the periods set out above
Restrict how we use your information in certain circumstances
Object to us using your information based on legitimate interests, and to direct marketing at any time
Data portability — ask us to transfer information you gave us to another organisation, where technically possible
Withdraw consent at any time, where we rely on consent
To use any of these rights, contact us using the details below. There is normally no charge, and we will respond within one month. We may need to confirm your identity before we act on your request.
9. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint, or call 0303 123 1113.
10. Changes to this policy
We review this policy regularly and may update it from time to time. The latest version will always be on our website. This policy was last updated on [date].
11. Contact us
The Hearing Practice - 1 Dewsbury Road, Cleckheaton, BD19 3RS, Email: data@hearingpractice.co.uk Phone: 01274 862623
DPO: Robert J Donnan